P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Paris with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
It takes between 40 – 60 minutes to get from the city centre or Disneyland to Charles de Gaulle Airport or Orly Airport. We recommend booking the transfer service from the hotel to the airport at least 3 hours before your flight.
If you are flying from Beauvais, it takes 90 minutes to get to the city centre (2 hours to Disneyland). We recommend booking the pick-up from the hotel at least 4 hours before the flight departure time.
The neighborhoods in the city of Paris can be identified by the first two digits in their postal code (75). If you are staying in an area with a different first two digit zip code, the transfer rate could include a surcharge.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 30 minutes from the time indicated when making your reservation.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

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Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

9.50 / 10

9.4666666666667

18,300 reviews | 438,828 travellers

5 out of 18,300 reviews

11 / 09 / 2024

Lynnette

The United States

Este conductor fue EXCELENTE, nos contactó al momento de su llegada y nos monitoreo hasta que el tren llegó a la estación. Fue sumamente cortés, respetuoso y sobre todo estaba esperándonos al momento de llegar. LO RECOMENDAMOS AL 100% MIL GRACIAS Translate this opinion into English.

This driver was EXCELLENT, he contacted us upon arrival and monitored us until the train arrived at the station. He was extremely polite, respectful and above all he was waiting for us upon arrival. WE RECOMMEND HIM 100% THANK YOU SO MUCH Opinion translated. Show original.

I travelled with teenagers

11 / 01 / 2024

Antía

Ourense, Spain

Muy buena experiencia, conductor muy amable que nos explicó todo. Incluso nos dejó dar de comer al bebé antes de arrancar hacia nuestro destino esperando por nosotros. La conducción perfecta, hemos viajando muy tranquilos en nuestro viaje de casi 1 hora, sin duda repetiriamos. Translate this opinion into English.

Very good experience, very friendly driver who explained everything to us. He even let us feed the baby before driving off to our destination waiting for us. Perfect driving, we travelled very calmly on our almost 1 hour trip, we would definitely do it again. Opinion translated. Show original.

I travelled with friends

10 / 31 / 2024

Alfredo Rodriguez Garcia

El Entrego (asturias). , Spain

La experiencia muy positiva, era una hora muy de madrugada para recogernos(4 de la mañana) y cinco minutos antes ya se presentó a recogernos un chico súper agradable y muy profesional, incluso nos dio instrucciones a la llegada del aeropuerto por donde ir para facturar las maletas y demás. En una palabra escelente. Translate this opinion into English.

The experience was very positive. It was very early in the morning when they picked us up (4 in the morning) and five minutes before, a very nice and professional guy showed up to pick us up. He even gave us instructions on arrival at the airport where to go to check in our bags and so on. In a word, excellent. Opinion translated. Show original.

I travelled with my partner

10 / 03 / 2024

Francisco

Baeza , Spain

Excelente, es poco! 24h antes del traslado me di cuenta de que había cometido un error en el hotel de recogida. Inmediatamente me puse en contacto con el proveedor del traslado y, amablemente, me solucionó el problema. Puntuales y profesionales. Furgoneta cómoda y espaciosa. Viajamos 2 aduktos y 3 niños con equipaje de mano y mochilas. Todo muy bien! Repetiremos!

I travelled with small children

09 / 29 / 2024

Juan

Barcelona , Spain

Todo excelente!! Servicio de lujo!! Hicimos ambos trayectos de ida y vuelta , éramos un grupo muy grande que nos costaba ir rápido y fueron pacientes , entendieron nuestras necesidades. Los conductores Jael y Daniel muy buenos, el coordinador Enrique también muy atento. Muchas gracias por todo y hasta la próxima! Repetiremos con Civitatis seguro.

I travelled with friends

Show all the reviews

Orly Airport		Paris	US$ 87.90
Charles de Gaulle Airport		Disneyland Paris	US$ 96.40